
FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
At the moment, we only ship within the UNITED STATES, but we’re working on expanding our reach soon. Stay tuned!
How long does delivery take?
Orders are typically delivered within 3–15 business days, depending on your location and product availability. You'll receive tracking info once your order ships.
Can I return or exchange an item?
Yes, but eligibility depends on the product. Returns are accepted within 2–3 days after delivery for items marked as returnable. Please check the Returns & Refunds tab on the product page or see our full Return Policy page for details.
Do your products require assembly?
Some larger furniture pieces may require light assembly, and all necessary instructions and tools are included in the box.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking link via email. You can also use our Track Your Order page anytime.
Do you offer gift cards?
Yes! You can purchase digital gift cards — perfect for birthdays and housewarmings.
How do I contact customer support?
You can reach us anytime through our Contact Us page or email us at info@theaesthetica.net We’re here to help!
Can I modify or cancel my order after placing it?
You may cancel your order within 24 hours of placement. After that time, modifications or cancellations are no longer possible. For assistance, contact us at info@theaesthetica.net.
What payment methods do you accept?
We accept all major credit/debit cards incuding Apple Pay and Google Pay. All transactions are secure and encrypted.
What if an item arrives damaged?
We’re sorry to hear that! Please email info@theaesthetica.net within 24 hours of delivery with your order number and photos, and we’ll arrange a replacement or refund.